Terms of Service

You must be at least 18 years of age to register for or use the Service. By creating an account, you represent and warrant that you are 18 or older and that all information you provide is accurate, current, and complete.

The Service is intended for adults seeking lifestyle connections, companionship, and dating. It is not intended for minors under any circumstances. Unbound reserves the right to terminate any account we have reason to believe belongs to a minor, without notice.

By using the Service, you also represent that you are not prohibited from using online services under the laws of South Africa or any other applicable jurisdiction.

To access most features of the Service, you must register for an account. You agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You may only maintain one account. Creating multiple accounts to circumvent bans, restrictions, or subscription limits is prohibited and will result in permanent termination of all accounts.

You must notify us immediately at support@unboundza.com if you suspect unauthorised use of your account.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may use the Service to:

• Create a genuine profile representing yourself
• Connect with other adult members
• Participate in the community forums and events
• Use messaging and matching features within the platform

The Service is intended for consensual adult connections. All interactions must be respectful, honest, and lawful.

You agree that you will NOT:

• Post, upload, or share any content involving minors in a sexual or exploitative context
• Harass, threaten, stalk, bully, or intimidate other members
• Use the Service for prostitution, solicitation, or any commercial sexual transaction
• Impersonate any person or entity, or misrepresent your identity or age
• Distribute spam, chain messages, or unsolicited commercial communications
• Post content that is defamatory, discriminatory, or incites hatred based on race, gender, religion, nationality, sexual orientation, or disability
• Upload malware, viruses, or any code that could harm the Service or other users
• Attempt to gain unauthorised access to any part of the Service or another user's account
• Scrape, crawl, or otherwise collect user data without our written consent
• Screenshot, screen-record, download, save, copy or share another member's photos, videos, messages or profile content outside Unbound, by any means, without that member's explicit permission
• Use the Service in any way that violates South African law or any other applicable law

Violation of these prohibitions may result in immediate account termination and may be reported to law enforcement authorities.

Members' content stays on Unbound. Every photo you view on Unbound carries a watermark specific to you (your username and the date), and members' videos carry the owner's mark plus your username on screen. A saved, screenshotted or recorded copy therefore identifies the account that made it. Sharing members' content outside Unbound leads to a permanent ban, and we may share the identifying information with the affected member and with law enforcement, including under the Cybercrimes Act 19 of 2020 and the Protection of Personal Information Act. Members can report leaked content from a member's profile or a photo ("Shared my photos/videos outside Unbound") or by emailing support@unboundza.com.

You retain ownership of the content you post ("User Content"). By submitting User Content to the Service, you grant Unbound a non-exclusive, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, display, and distribute that content solely for the purpose of operating and improving the Service.

You represent and warrant that you own or have the necessary rights to all User Content you post, and that your User Content does not infringe any third-party intellectual property, privacy, or other rights.

We reserve the right (but not the obligation) to review, remove, or edit any User Content at our sole discretion.

The Service and all its original content (excluding User Content), features, and functionality are and shall remain the exclusive property of Unbound and its licensors. The Unbound name, logo and related marks belong to Unbound.

You may not copy, modify, distribute, sell, or lease any part of our Service or included software without our prior written permission.

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws. By using the Service, you consent to the processing of your personal information as described in the Privacy Policy.

Unbound offers a free plan and paid (Gold, Platinum) membership plans. Current prices are shown on our pricing page. Paid plans are billed in advance, monthly or annually as selected at the time of purchase, and renew automatically for the same period until cancelled.

Billing: You authorise our third-party payment provider to charge your chosen payment method at the start of each billing period. We never see or store your full card details. All amounts are in South African Rand (ZAR).

Cancellation: You may cancel at any time by emailing support@unboundza.com (the "Cancel subscription" button on your Subscription page opens this email). Cancellation stops future charges and takes effect at the end of the period you have paid for.

Refunds: Refunds are handled as set out in our Refund & Cancellation Policy, which forms part of these Terms, and always subject to your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Price changes: We reserve the right to change subscription prices with at least 30 days' notice. Your continued use after the price change constitutes acceptance.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY SOUTH AFRICAN LAW, UNBOUND DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components. We do not guarantee the accuracy or completeness of any content posted by other users.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or to the extent such exclusion or limitation is not permitted by applicable law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNBOUND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

Our total aggregate liability to you for any claims arising from these Terms or your use of the Service shall not exceed the total amount you paid to Unbound in the 12 months immediately preceding the event giving rise to the claim.

We may suspend or terminate your account at any time, with or without notice, for any reason including but not limited to violation of these Terms.

You may terminate your account at any time by contacting us at support@unboundza.com or through the account deletion feature in settings.

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Intellectual Property, Disclaimer, Limitation of Liability, and Governing Law) shall survive.

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

Before initiating any legal proceedings, the parties agree to attempt to resolve disputes amicably through good-faith negotiation. If negotiations fail within 30 days, either party may refer the dispute to mediation under the rules of the Arbitration Foundation of Southern Africa (AFSA).

Nothing in this clause prevents Unbound from seeking urgent or interim relief from a court of competent jurisdiction.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with an updated "Last updated" date and, where appropriate, by email. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.