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UNBOUND
Support
Contact us
Last updated: 15 October 2026
We're a small South African team and a real person reads every message. The quickest way to reach us is by email at support@unboundza.com.
Response times: we reply to most messages within 1 business day, and always within 2 business days (Monday to Friday, excluding South African public holidays).
Business details
- Trading as:
- Unbound
- Email:
- support@unboundza.com
- Country:
- South Africa
How we can help
- Account & membership: sign-in problems, billing questions or cancelling a plan — email support@unboundza.com from your account's email address and include your username.
- Toystory orders: deliveries, returns and refunds — email support@unboundza.com and quote your order number (it starts with "TS-").
- Privacy & your data (POPIA): requests to access, correct or delete your personal information — email support@unboundza.com.
- Safety concerns: use the Report button on any profile or message for the fastest response, or email support@unboundza.com. If you are in immediate danger, call SAPS on 10111 or 112 from a mobile phone.
- Leaked photos or videos: report them from the member's profile ("Shared my photos/videos outside Unbound") or email us — we act on these urgently.
Visit our Safety Centre for dating safety tips and Share My Date.